So I'm hoping this is just something to do with today being the day most people get paid but when I call up direct express and put in my number it immediately says my card number is invalid. It worked fine a few days ago.
Is this something that happens or should I be worried?
My card says its not readable
In reply to My card says its not readable by Regina (not verified)
Hi Regina,
You may want to contact the SSA regarding this. 1-800-772-1213.
What is this invalided card?
In reply to What is this invalided card? by Anonymous (not verified)
Hi There,
You may want to contact the SSA regarding this. 1-800-772-1213.
Why my debit card saying in valid card number when I try to check balance using the last 4 numbers of my card it says use ur social security number then it works how can I use it like my old card using last 4 numbers thanks
In reply to Why my debit card saying in by Victor cooking (not verified)
Hi Victor,
You may want to contact the SSA regarding this. 1-800-772-1213.
My purse was stolen and my SS card was in my purse. HOw do I find out if people are using my ssi number
In reply to My purse was stolen and my SS by Stella L. Gallegos (not verified)
Hi Stella,
I am so sorry to hear that. You can notify the SSA at 1-800-772-1213.
When I dial direct express number it says hold on let me connect u to a agent nothing but silence on the phone it's not connecting
In reply to When I dial direct express by Tabitha Doggett (not verified)
Hi Tabitha,
Sorry to hear that, you can always make an appointment at your local SSA office if that is easier.
Dirrct express put my ssd pymt this month on my expired card of nov. 2017...then took it off a few hours later, now the money is gone when l call my new card it has zero balance and l cannot get through to direct express customer service...
In reply to Dirrct express put my ssd by anita (not verified)
Hi Anita,
I'm sorry to hear about that!
You may want to contact your local SSA office regarding this, you can find a listing of local offices here:
https://www.disability-benefits-help.org/content/social-security-disabi…
My card status is saying fraud suspension, but my money was still put on my card , but it’s jusr not letting me use my card
In reply to My card status is saying by Jada (not verified)
Hi Jada,
You may want to contact the SSA regarding this as they would have detailed information about your case.
Can't activate my new direct express card it has wrong birthday what do I do
In reply to Can't activate my new by Scott (not verified)
Hi Scott,
I am sorry to hear that. I would recommend speaking to someone at the SSA regarding that.
WHY IS MY CARD INACTIVE WHERE IS MY MONEY
In reply to WHY IS MY CARD INACTIVE WHERE by mARIE STERBENZ (not verified)
Hi Marie,
We're not affiliated with the SSA or the federal government, so that's not something we'd be able to answer. You can try calling the SSA at 1-800-772-1213 or visiting your local SSA office.
I received my replacement Direct Express Card and it's not worked at a store or Atm. At the atm it keeps saying error code 68 unable to process? I called Direct Express and they said my chip on my card must be bad. That can't be it because I'm not able to make a purchase online. What should I do?
In reply to I received my replacement by Donna Renfro (not verified)
Hi Donna,
I would try ordering a new card to see if that solves the problem. If that does not, I would follow up with Direct Express again.
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